Privacy Policy

We collect the information you choose to submit through the forms on this website. The Free Savings Proposal form collects first name, last name, business name, email address, phone number, estimated annual revenue (optional), and whether someone referred you (optional). The contact form collects first name, last name, business name, email address, phone number, and your message. The referral form collects your name, email address and phone number, plus the name, contact name, phone number and email address of the business you are referring.

We do not collect your city, state, ZIP code, date of birth, Social Security number, or any government-issued identification number through this website.

We also automatically receive standard technical information when you visit, including IP address, browser type, device type, referring page, and pages viewed.

Information is used to respond to your inquiry and prepare a complimentary proposal; to communicate with you by phone, email and text about payment-processing solutions you asked about; to administer the referral program and calculate referral commissions; and to maintain internal records and improve this website.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

The effective rate calculator runs entirely in your browser. Values you enter into the calculator are not submitted with any form unless you retype them.

This website does not accept merchant processing statements, card numbers, or bank-account information. If a statement review is requested, a representative will contact you and arrange a separate secure method for submitting those documents. Please do not email statements or send them through any form on this site.

This website uses cookies and similar technologies that are necessary for the site to function and to remember your preferences.

We do not currently use third-party analytics or advertising tracking on this website. We do not use Google Analytics, Meta Pixel, Google Ads tags, or similar tracking technologies.

You can block or delete cookies in your browser settings; parts of the site may not work correctly if you do.

We use the following providers, each of which may process information you submit: HighLevel (LeadConnector) for customer relationship management, web forms, appointment scheduling, and email and SMS delivery; Lovable for website hosting; and Google Workspace for email and secure document storage.

Each provider is bound by its own agreement and privacy commitments. We share information with them only as needed to provide the services described in this policy, or where required by law.

If you opt in to calls and text messages, you may receive communications at the phone number you provide regarding your inquiry and the services you asked about.

Consent is not a condition of purchase. Message and data rates may apply and message frequency varies. Reply STOP to opt out at any time and HELP for help.

We retain records of your opt-in and any opt-out request as required by applicable telemarketing and messaging rules.

Lead and contact records are retained for 24 months after our last communication with you, unless you ask us to delete them sooner or we are required to keep them longer.

Merchant processing statements, which are collected outside this website, are retained for a maximum of 60 days from receipt and then permanently deleted.

SMS and call consent records are retained for 4 years, as recommended for compliance with telemarketing rules. Referral records are retained for as long as needed to administer and pay commissions, plus any period required for tax and accounting purposes.

We use reasonable administrative and technical measures to protect information submitted through this website, including encrypted transmission (HTTPS), access-controlled CRM accounts limited to authorized personnel, and restricted, time-limited storage for any processing statements you provide.

No method of transmission or storage is completely secure, and no guarantee of absolute security is made.

You may at any time opt out of marketing emails using the unsubscribe link, or opt out of texts by replying STOP; request a copy of the information you submitted; or request correction or deletion of your information.

Contact us using the details below. We will respond within 30 days.

This website is intended for business owners and is not directed to children under 16. We do not knowingly collect information from children.

This policy may be updated from time to time. The revised version will be posted on this page with an updated effective date.

REAL MERCHANT SERVICES, doing business as Real Merchant Services Hawaii

2033 Metcalf Street, Honolulu, HI 96822

808-218-1300 · info@realmerchantservices-hawaii.com

808-218-1300info@realmerchantservices-hawaii.com